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Delete your account

You can delete your AOVA account, and everything in it, yourself. You have 7 days to change your mind.

Delete it​

  • In AOVA Studio: open Settings at the bottom of the rail, then Delete account….
  • In the AOVA app: open More, then Delete account.

Read what will be deleted and what we keep, type your account email and choose Delete account permanently. For your security, AOVA asks you to sign in again if your last sign-in was more than 10 minutes ago.

We email you that the deletion is scheduled, with its date.

The 7 days​

Until the date, everything keeps working, and a banner reminds you on every page. Changed your mind? Open Settings (in the app: More → Delete account) and choose Keep my account - nothing is deleted, and you get an email confirming it.

A paid plan doesn't renew during these days. If you keep your account, it renews again as usual. On the day of deletion it is cancelled, without a refund for the unused period - cancel it first in Plan & credits if you prefer.

What is deleted​

Your sign-in, your projects and assistants, knowledge bases with their files and recordings, channels (your Telegram, WhatsApp and website assistants stop answering), clients and conversations, usage history and credits, linked Dropbox folders (AOVA's access is revoked at Dropbox), your phones' notifications and your team: people you invited lose access and get a short email. If you work in other people's accounts, you simply leave them.

What we keep​

Invoices and payment records stay with our payment provider for 6 years, as tax law requires, and we keep a deletion record without your data. The details are on aova.app/delete-account.

Need a copy of your data first? Write to us before you delete your account.

You can sign up again later with the same email; it starts as a new, empty account.