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Get notified

AOVA tells you when something needs you, so you don't have to keep AOVA Studio open:

  • A client is waiting for you - your agent handed a conversation over (Reply to clients yourself).
  • A client writes while you answer - a new message in a conversation you have taken over.
  • A new client starts a conversation - off unless you turn it on.
  • Credits are running low - your plan and top-up credits dropped to about a tenth of your plan (50 on Free, 300 on Pro). It comes once, and again only after your credits are topped up or renewed.
  • A recording is ready - an audio or video file you added to a knowledge base is transcribed, and your agents can use it in answers.
  • A file couldn't be added - a file, website page or recording could not be added to a knowledge base. You get at most one of these an hour per knowledge base, so a website with many broken pages doesn't flood your phone.

The bell​

The bell at the top right of AOVA Studio shows the last 30 days. A number on it means there is something new. Click an entry to open that conversation (the knowledge base for a recording or a file, Plan & credits for credits running low), and Mark all as read to clear the number.

Today's entries also appear under Earlier today on Today.

The notifications bell

Choose what you get​

  1. Click the bell, then Notification settings at the bottom.
  2. For each kind, switch Push (the AOVA phone app) on or off. For a waiting client you can also choose Email: it is sent only when the agent's handoff settings allow it too.
  3. Show names and messages is off by default: a notification on your lock screen then only says that a client needs you, never who or what they wrote (nor the name of your file).
  4. Quiet hours: no pushes between the times you choose (your time zone). Everything still appears in the bell.

You can also open them from Settings → Notification settings. Changes are saved straight away. In the AOVA phone app the same settings are under More → Notifications.

Notification settings

Your settings are your own: in a team, each person chooses for themselves.

Product news and offers by email​

AOVA can email you now and then about new features, tips and discounts. This is optional and off unless you turn it on: with the unticked box when you sign up, the one-time question in AOVA Studio, or the Product news and offers by email switch under Settings → Notifications (in the phone app: More → Notifications). Every such email has an unsubscribe link, and saying no changes nothing else. Emails about your account (sign-in codes, receipts, changes to the service) always arrive.